Contact Us — TopShelf Europe
Get In Touch

We Are Always Here For You

Whether you have a question about your order, need help choosing a product, or just want to say hello — our team is available 24 hours a day, 7 days a week.

Telegram: < 15 min response
Email: < 2 hour response
Contact Form: < 4 hour response
Available 24/7 — 365 days
Choose Your Channel
How Would You Like to Reach Us?
Pick the contact method that works best for you

Telegram

The fastest and most private way to reach us. Connect directly with a support agent who can help with orders, payments, and tracking in real time.

Average reply: < 15 minutes

Open Telegram Chat

Email Us

For detailed enquiries, prescription requests, or anything that requires documentation. We reply to every email within 2 hours using encrypted mail.

Average reply: < 2 hours

Send an Email

Contact Form

Prefer to fill in a structured form? Use our contact form below to send your message with all the details we need to help you quickly and efficiently.

Average reply: < 4 hours

Fill Out the Form
Contact Details

Reach Us Directly

All contact channels are monitored around the clock by our support team. We understand that privacy matters — every message you send is handled with full discretion.

Telegram (Fastest)

@TopShelfEuropeSupport — available 24/7, replies in under 15 minutes

Email

support@topshelfeurope.online
We recommend ProtonMail for maximum privacy.

Support Hours

24 hours a day, 7 days a week, 365 days a year — including all public holidays across Europe.

Privacy Assured

All communications are encrypted. We never store, share, or sell your personal data to any third party.

Response Time by Channel

TelegramUnder 15 minutes
EmailUnder 2 hours
Contact FormUnder 4 hours
Order DisputesUnder 24 hours
Medical ConsultationsUnder 24 hours

Send Us a Message

Fill in the form below and we will get back to you as fast as possible. For urgent matters, use Telegram.

We reply to all messages — usually much faster than the estimated times above.

Message Sent Successfully!

Thank you for reaching out. Our team will respond to your message within the estimated time shown above. For urgent matters, please also message us on Telegram.

Fastest Option

Get an Answer in Under 15 Minutes on Telegram

Telegram is our preferred communication channel. It is encrypted, private, and lets us respond to you almost instantly — day or night, weekends and holidays included.

1
Download Telegram on your phone or desktop if you haven’t already
2
Search for @TopShelfEuropeSupport or tap the button
3
Send your first message and a real agent will reply within minutes

Our Telegram Support

Tap below to open a direct chat with our support team. No account needed on our end — we are ready and waiting.

@TopShelfEuropeSupport Responds in under 15 minutes • 24/7
Order Tracking Support Track and resolve delivery issues fast
Open Telegram Now
Telegram is free to download and end-to-end encrypted by default.
FAQ
Common Contact Questions
Quick answers before you reach out
Is it safe to contact you via regular email?
Standard email is not encrypted, so we recommend using ProtonMail or Tutanota for sensitive communications. Telegram is always the safest and fastest option. If you use standard email, avoid mentioning specific product names in the subject line.
Do you have a phone number I can call?
We do not offer phone support for privacy and security reasons — for both your protection and ours. Telegram and email give us a written record of your issue and allow us to respond more accurately and efficiently than a phone call.
I have not received a reply — what should I do?
Check your spam or junk folder first for email replies. If you sent a Telegram message and have not heard back in 30 minutes, try sending a follow-up. If using the contact form, ensure you used a valid email address. You can also try a different channel — Telegram is always the most reliable.
Can I contact you before placing my first order?
Absolutely — we encourage it. Our support team is happy to answer any questions about products, strains, dosing, delivery, payment methods, or anything else. Many first-time customers find it reassuring to chat with us before ordering.
How do I contact you about a missing or late order?
Contact us via Telegram or email with your Order ID and a screenshot of your tracking status. If your delivery is more than 48 hours late or your tracking has not updated in over 72 hours, we will open an investigation immediately and arrange a reship or refund if needed.
Will you keep my contact information private?
Yes, always. We operate a strict zero data retention policy. Your name, address, email, and order details are never sold or shared with any third party. All messages are handled only by our verified support team and deleted after your issue is resolved.
We Are Ready

Still Have Questions? Let’s Talk.

Our support team is online right now. Reach us on Telegram for the fastest response.